Terms and Conditions

Confirm the booking and accept the payment

After receiving your rental request, we will have to check the availability of the car and if possible we will promptly send the confirmation. If the conditions are favorable, we will ask you to send us your personal documents (Passport, Driver’s License) and we will send you an “Authorization Form” to withdraw the money on the credit card or we will send the payment link where the customer can pay in autonomy without sending us a credit card. Some rentals may require you to block the security deposit on your credit card at least one day before the rental. In this case it is mandatory to send the completed and signed authorization form in order to proceed with the pre-authorization. You will not have a contract until we have confirmed your booking and paid.

Accuracy of information

While we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible for the accuracy of such information. It is your sole responsibility to evaluate the accuracy, completeness and usefulness of any information provided on this website. We will not be held liable for anyone driving under the influence of alcohol / drugs, causing intentional damage, off-road driving or driving without due care and attention. You will accept full responsibility in relation to such complaints. This list is not exhaustive. What is included / excluded in the price? Please read the specific terms and conditions relating to your rental car, which will be displayed during the booking process.

Fuel and deposits at the car rental counter

Provided that the car and extras are returned in the same condition in which they were rented and in accordance with the fuel policy, this deposit will be refunded after returning the car (please note that it may take up to 30 days before the money appears on the credit card again). Some car rental companies will ask you to return the car with the same amount of fuel it had in the tank at the time of pickup. Others have a fuel policy where you, must buy the first tank of fuel and can leave the car empty, in which case, there may be no refund for unused fuel. Where the car rental company charges for fuel, the cost may be higher than at a local gas station.

Out of hours service

At most airport locations, flights will be met and cars provided outside normal business hours. However, there may be an additional cost for this service, which will be payable directly to the car rental company. We will notify you if a charge will be applied upon confirmation of pickup times in the booking request. In the event that a flight delay causes the car to be picked up outside of a car rental company’s normal business hours, the car rental company may agree to provide an after hours service, in which case it will notify you of any fees. We cannot take on further liability where an after hours service is not available, therefore we recommend that you take out independent travel insurance.

Minimum / maximum age limits

In most locations, the minimum age for hiring is 21. Additional charges may apply with some car rental companies and in some countries for drivers under the age of 25 or over 65: if the correct age of the driver has been submitted with the booking request, we will notify you of any costs. The minimum age requirements for larger cars may also be higher in some locations. Please check with our Contact Center if you have any questions or concerns on this topic. The minimum age for “sports” cars is 25 years old.

additional drivers

Additional driver fees may apply, payable at the car rental counter. Please check with our Contact Center. Daily Rate Calculations / Rental Periods / Rental Period Extensions / Late Pickup. The price of your rental car will be confirmed at the time of booking and calculated on the basis of 24-hour units. If you wish to extend the rental period after collecting the car, or if you return the car later than indicated on your voucher / voucher, the contract for this extension will always be directly with the car rental company and the extra time will be charged by the car rental company at the local daily rate, which may be higher than the rates agreed with us at the time of booking.

Late withdrawals / Early withdrawals

Your rental begins and ends according to the pick-up and drop-off dates and times detailed on your voucher / eVoucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or left early. If you are unable to collect your car at the agreed time and date, it is essential that you contact us as soon as possible. If not, there is no guarantee that the car is still available and you will not be entitled to any refund.

One way rentals

One-way rentals must be confirmed in advance and may be subject to one-way rates, payable to the car rental company. We will notify you of approximate costs after receiving your booking request and receiving confirmation from the car rental company regarding the one way rental. Child seats and special requests Child seats for children, roof racks (not available on some cars) and other “extra” items are available on request in most locations, although they cannot be guaranteed. There is usually a fee payable to the car rental company. In most locations, child seats are required by law. Note: Rear seat belts may not be provided in all cars. Please check with our Contact Center regarding these items. Requests for these items must be made at the time of booking.

Delivery rules

Some car rental companies will agree to deliver your car / pick it up from a specified address. If so, there may be a charge for this service, payable to the car rental company. We will notify you if a fee will be applied upon confirmation of pickup / drop-off times, along with full address details, in your booking request. Note: Car rental companies generally do not deliver or collect from private accommodation. Driving areas Restrictions may apply when taking your rental car to a different country / state / island; Our Contact Center must therefore be notified at the time of booking if you intend to do so. Additional documentation may be required and local rates may apply for travel to certain countries. Restrictions can also apply in remote areas such as the Australian outback; please check with our Contact Center.

Cancellations and Refunds

30 days or more before the start of the rental – penalty of 20% of the total amount
14 days or less before the start of the rental – penalty of 40% of the total amount
7 days before the start of the rental – penalty of 60% of the total amount
3 days or less before the start of the rental – penalty of 100% of the total amount
If you do not show up at the agreed time and date and / or do not provide all the necessary documentation and / or provide a credit card in the name of the main driver with sufficient funds available for the car deposit, 100% penalty of the total amount

No show

A “no-show” is when you:

you wish to cancel but do not notify us before the rental starts, or
do not collect the car at the agreed time and date, or
do not provide the necessary documentation for the collection of the car, or
fail to provide a credit card in the name of the main driver with sufficient funds available to deposit the car. In all cases of “no show”, you will not receive any refund of the money you have paid. The car rental company reserves the right to refuse the car to any customer who does not arrive on time with all the necessary documentation and a credit card in the name of the main driver with sufficient funds available to deposit the car. In this case, unless the rental is canceled in advance, the customer will not be entitled to a refund.

Changes (changes to your booking)

You can make changes to your booking at any time before picking up the car, but no less than 7 days before the rental. There is no administrative fee for booking changes, but any changes made may affect the rental price. Sometimes (not often), the only way we can change a booking is to cancel it and make another one, in which case we may charge you a penalty on behalf of the car rental company.

If we make any changes to your booking

Occasionally it may be necessary to make changes to your booking (after acceptance) by us or the car rental company. In all these cases we will notify you as soon as reasonably possible prior to the withdrawal and, if the proposed changes are unacceptable, you will be offered a full refund. However, in such circumstances, we will have no additional liability in relation to any direct or indirect losses you may suffer as a result of such changes

Mechanical Difficulties / Accidents

In case of breakdown or mechanical difficulties, the car rental company must be called immediately. The car rental company must authorize the repair or replacement of the cars. In the event of an accident, you need to contact the local police and the car rental company. Keep copies of all relevant documentation that you are asked to complete. It may be necessary if you wish to file a complaint. The rental of any car is subject to the rental terms and conditions imposed by the car rental company and the corresponding laws of the country and / or state in which the rental is made. You will then be subject to both our terms and those of the car rental company. We assume no responsibility and will not be liable in connection with loss, damage, alteration,

Terms of your contract with us

Do not make this offer until you do so verbally or by clicking “Book Now”. You will have made us an offer to purchase the services after you have done so verbally or have clicked “Book Now”. We will have accepted this offer once we have received the necessary payment and made your voucher / eVoucher available to you. Where the agreement with the car rental company stipulates that we act as an agent, our acceptance of your offer is by us as an agent on behalf of the car rental company. We are responsible for the losses you suffer directly as a result of our breaking this agreement if the losses are a foreseeable consequence of our breaking the agreement. Losses are foreseeable where they could be contemplated by both you and us at the time of entering into our agreement. We are not responsible for indirect losses that occur as a side effect of the primary loss or damage and that are not foreseeable by you and us; nor are we responsible for, without limitation, loss of profits, loss of opportunity, loss of goodwill or losses, damages or consequential costs. We will not be liable ourselves or indirectly through the car rental companies for any failure or delay in fulfilling any of our obligations under or under this booking, voucher / electronic voucher, rental or terms and conditions, if and to the extent in which performance is delayed, hindered or prevented by force majeure, an expression which means any event beyond the reasonable control of the party in question. In the event that force majeure persists for more than 14 consecutive days, we may terminate and withdraw this booking by giving 14 days notice to your original billing address and refunding all amounts paid prior to the force majeure event. We have the right to cancel a reservation on limited or immediate notice in certain circumstances, such as the insolvency of a car rental company. In all circumstances we will do everything possible to arrange the supply of an alternative car, but in times of high demand it may not be possible. If a customer has made a fully prepaid booking and we notify him up to 48 hours before pickup, the customer will receive a refund of all money already paid. In the unlikely circumstance we will provide a fully prepaid customer with a cancellation notice within 48 hours of collection, will provide a full refund of all monies paid, and will cover other foreseeable losses incurred by the customer as a result of our breakdown of the agreement. If a customer has made a deposit reservation and we inform him up to 7 days before the pickup, the customer will receive a refund of all sums already paid. If we provide a deposit client with a cancellation notice within 7 days of withdrawal, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the client as a result of our breakdown of the agreement. we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a result of our breakdown of the agreement. If a customer has made a deposit reservation and we inform him up to 7 days before the pickup, the customer will receive a refund of all sums already paid. If we provide a deposit client with a cancellation notice within 7 days of withdrawal, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the client as a result of our breakdown of the agreement. we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a result of our breakdown of the agreement. If a customer has made a deposit reservation and we inform him up to 7 days before the pickup, the customer will receive a refund of all sums already paid. If we provide a deposit client with a cancellation notice within 7 days of withdrawal, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the client as a result of our breakdown of the agreement.

Website Terms of Use

It is forbidden for anyone to use any device or software program to interface directly or indirectly, or attempt to interface, with this website to retrieve content and / or any other data, including prices. It is also forbidden to interfere, or attempt to interfere, with the normal functioning of this website; any activity that we consider to place undue load or stress on our systems will be stopped. We constantly monitor all those who access our website and the activities of any automated systems or persons carrying out an unreasonable amount of searches, for the purpose of accessing information and / or prices, will be stopped and such systems / persons blocked from our websites .

Data protection

Your privacy is important to us. By using this site you accept the terms of our privacy conditions.

Use of cookies and other tracking technologies

We may use cookies and other technologies to facilitate and track the use of the services offered on this website and in connection with our email communications. For more information on this, see our privacy conditions.

customer reviews

Completed reviews may be uploaded to our website for the sole purpose of informing customers of your opinion about the car rental company’s service and quality and used by us in part or in their entirety on our platforms, social media platforms, newsletters, special promotions, mobile applications or other channels owned by us, hosted, used or controlled by us. By submitting a review, you consent to the aforementioned use of your review. We reserve the right to edit, reject or remove reviews at our sole discretion. The reviews express the personal opinions of our customers who have completed a survey after the completion of the rental. These views do not necessarily represent our views. To the extent permitted,

Covered areas

Bizz srl operates in: Italy, and throughout Europe.

Online payment security

Payment requests will only be sent on secure https pages equipped with all necessary security certificates such as SSL or TLS provided directly by online payment service providers such as Stripe or Santander Bank.

Privacy

Privacy Policy

This Privacy Policy explains how we collect, use and protect any information about you. It also tells you how to get in touch if you have any questions, which we will be more than happy to answer. If you are interested in what we do with cookies and similar technologies, please see our cookie policy. We may change this Notice from time to time; so please check back here for any updates. We offer a range of online car rental services, including products and services such as insurance, via our websites, mobile apps, email and text messaging (“platforms”). We also do this through the websites, social media and other platforms of our business partners.

Personal data you provide to us

We cannot help you make a reservation or request a quote without certain information. When you do any of these things, we ask you for the information we need so that we can give you what you want. This is pretty standard stuff and can include your name, age, date and place of birth, and contact details (email, address, and phone number). It may also include information about your passport, ID card, and driver’s license, as well as your loyalty program number and payment information. We also collect information from your computer when you use one of our platforms, even if you don’t make a reservation. This may include your IP address, the browser you use and your language settings. There are also situations where we receive information about you from third parties or automatically collect other information. This is a basic overview of the information we collect. Would you like to know more?

Personal data you provide to us

We store and use the information you provide to us. When you make a reservation, we need at least your name, email address and payment information. We may also ask you for your home address, telephone number and date of birth and the names of any additional drivers. If you contact us (by phone, email or via social media, for example) we will also collect information from you. After booking, we may ask you to provide a review to help us improve our services and to ensure that future customers get exactly what they are looking for. There are also other ways you could provide us with information. For example, if you are browsing with your mobile device, you can share your current location with us, so we can provide you with the best possible service. To make things easier, you can also open a user account, which allows you to review and manage your bookings, as well as save your personal settings and your passport and driver’s license details. It also makes it easier for you to make future bookings.

Personal data you give us about others

You could add someone as an additional driver or you could make a reservation on behalf of someone else, such as a friend, family member or colleague. If so, please make sure that person knows that you are providing us with their data and has accepted the way we handle their personal data (as described in this Notice). This is your responsibility.

Personal Data We Collect Automatically

When you make a booking, we record on which platform you made it and how you came to our platform (if you came from another site, for example). Even if you don’t make a reservation, we may automatically collect some information when you visit our platforms. This may include your IP address, which pages you have visited, which browser you are using, and information on clicks. It may also include information about your computer’s operating system, its application version, language settings, device-specific setting and characteristics, and data that identifies your device. If you are using a mobile device, we may also collect location details.

Personal data we obtain from other companies

We may also obtain information about you from social media platforms, our business partners, subsidiaries of the Bizz srl corporate family, affiliates of the Booking Holdings Inc corporate group and other third parties. For instance:

We work with affiliated business partners to offer our services on other platforms. When you make a booking on one of these platforms, we may share your personal data with them and they may share your personal data with us.
Companies that provide the services you have booked through our platforms may need to send us information about you, for example if your booking involves an insurance claim or a dispute with customer service.
Our business partners may also send us information about you that may help us show you more relevant ads. We may combine any of this information with information you provide to us directly. See “Why do we collect and use your personal data?” for details. Why do we collect and use your personal data? We ask for your personal data in order to book your car (and anything else necessary for your booking) and ensure the best possible service. We also use it to contact you and to inform you about our latest offers and special offers. These are the main reasons why we collect your personal data, but there are other reasons as well. Would you like to know more? Why do we collect and use your personal data?

We may use your personal data in the following ways:

Bookings: First, we use your personal data to make and manage your booking and to forward the necessary details to the company providing your car (or other products or services, such as insurance). This includes sending communications in connection with the booking, such as confirmations, changes and reminders.
Customer Service: We provide 24/7 international customer service in over 40 languages. Our international customer service teams need your details to help you make a booking, for example, or to answer any questions you may have before, during or after your booking.
Customer Reviews: We may use your contact details to send you a short questionnaire about your booking. This helps us understand and improve our service and the service provided by our business partners.
Account structures: To make things easier, you can create a user account on our platforms. This involves providing us with your personal data and allows you to do a number of useful things. You can manage your reservations or other purchases, take advantage of special offers and manage your personal settings and preferences. It also makes it easier for you to make future bookings.
Marketing activities: We also use your personal data for marketing activities, which may include:
- Contact you by post, phone, email or SMS (depending on the contact details you provide us) with our latest news, special offers, discounts and updates, including details of our products and services (and / or those of the companies of our group or affiliated business partners). You can unsubscribe from these marketing communications quickly, easily and at any time by simply clicking on the “unsubscribe” link.
- Contact you by phone, email or SMS with information on insurance products that you have not included in your booking.
- Show you relevant offers on our platforms or on third party websites, including social media sites.
- By inviting you to participate in promotional activities (such as referral programs or contests).
Communicating with you: There may be other times when we contact you by phone, email or SMS. The reasons could be several, including:
- Respond and manage the requests you have made.
- By emailing you a reminder about a booking you haven’t finalized, to see if you need help doing so. We consider this a useful additional service because it allows you to continue with a booking without having to find the car or fill in all the booking details from scratch.
- By sending you a questionnaire or by inviting you to review your experience.
- By sending you other material related to your booking, such as how to contact us (or another company) if you need help with your booking.
- Sending a summary of your previous bookings.
- Send other administrative messages, which may include security warnings, even if you don’t have an upcoming booking.
Market Research: We may ask you to participate in market research. Any additional personal data you provide to us as part of this research will only be used with your consent.
Fraud detection and prevention: To provide a safe and reliable service, we use your personal data to detect and prevent fraud and other illegal or unwanted activities. Likewise, we may use personal data for risk assessment and security purposes, which may include verifying users and bookings. This can sometimes mean that we may have to put some reservations on hold. Improving our services: We analyze personal data to help us improve the functionality and quality of our online services and improve the entire user experience. We are always working to make our platforms easier and more fun to use.
Customer Reviews: After booking, we may invite you to review the services provided by us or our business partner. Your review will help future customers make the right choice and will help our business partners improve the services they offer. By submitting a review, you agree that it can be displayed, as explained in our Terms and Conditions. You can do a review anonymously or just enter your name and country location.
Call Tracking: We may record phone calls and / or allow other staff to listen to them, to help us train our colleagues and ensure we consistently deliver high quality service. We automatically delete recordings after a specified period of time, unless we have a legitimate reason not to do so (if we believe there is evidence of fraud, for example).
Legal purposes: Finally, in some cases, we may need to use your personal data to manage and resolve legal disputes, for regulatory investigations, for compliance reasons or to ensure that we apply our terms and conditions accurately. Providing your personal data to us is voluntary. However, depending on the type of service you wish to use, we may only be able to provide you with this service if certain personal data is collected. For example, we cannot process your booking unless we collect your name and contact details. If we use automated means to process personal data that produces legal effects or significantly affects you, we will take appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention. To process your personal data in this way, we rely on the following legal grounds: Performance of a contract: We need to use your personal data to fulfill any contract you have entered into with us. For example, when you book a car, we need to transfer your booking details to the rental company to make sure your car is waiting for you. Legitimate interests: We may use your information for our “legitimate interests” (a term that applies to anything we believe is an essential part of running our business effectively, while respecting your rights and complying with the law ). For example, to provide you with the most suitable content on our platforms, including our emails and newsletters; to improve and promote our products and services; and for administrative purposes. Consent: We may rely on your consent to use your personal data in certain circumstances, such as for direct marketing purposes.

With which third parties do we share your personal data and why?

There are several business partners integrated into the services we provide and in certain situations we may share your personal data with them. In most cases, we simply pass on your booking details to business partners who are helping us to provide the service you are requesting. We will also share your data with other third parties, which may include payment service providers, advertising partners, branches of Bizz srl – in some cases – the authorities. These are the main reasons why we will share your personal data. Would you like to know more? With which third parties do we share your personal data and why?

Companies / companies providing the car rental and / or related products and services: To make the reservation, we must send the relevant details to the company / companies providing the car and / or other related products (including insurance) that you have requested . These details may include your name, age range, contact details (email, address and telephone number), date and place of birth, passport information, driver’s license information and any preferences you provided to us when booking. . In the event of a dispute over your booking or insurance coverage or any other type of customer service issue, we may need to provide the rental company with some information about the booking process and the dispute itself. This may include a copy of the booking confirmation, to prove that the booking was actually made, as well as any information relating to your complaint. Please note that any information you provide directly to the company or companies that supply your car and / or related products will be stored and used in accordance with their respective privacy policies and terms and conditions.
Our business partners: We work with business partners all over the world. Some of our partners offer or advertise our services, in addition to helping our other business partners offer and advertise their travel-related services (including insurance). This may mean that their services are integrated into our platforms. When you make a booking on one of our business partners’ platforms, they will send us some of the personal data you have provided to them. Likewise, we may send some of the personal data relating to your booking to our business partners. This could be to help them analyze their business, for example, or to help them manage their loyalty programs. It could also be so that they can send you things like special offers, but only if you have given your consent for that. If the business partner provides customer support, we will send them the details of your booking they need to give you the support you need. In each of these cases, the processing of your personal data is governed by the privacy policies of these business partners. When making a reservation on a business partner’s website, please read their privacy policy to see how they handle personal data. When you purchase a product or service provided by one of our business partners, we will send them the personal data necessary to provide it. In the end, we may also exchange information about our users with business partners for fraud detection / prevention purposes, but only if strictly necessary. When making a reservation on a business partner’s website, please read their privacy policy to see how they handle personal data. When you purchase a product or service provided by one of our business partners, we will send them the personal data necessary to provide it. Finally, we may also exchange information about our users with business partners for fraud detection / prevention purposes, but only if strictly necessary. When making a reservation on a business partner’s website, please read their privacy policy to see how they handle personal data. When you purchase a product or service provided by one of our business partners, we will send them the personal data necessary to provide it. Finally, we may also exchange information about our users with business partners for fraud detection / prevention purposes, but only if strictly necessary.
Competent Authorities: We may share your personal data with governmental or investigative authorities if required by law (or any regulation having the force of law). This includes court orders, subpoenas and orders resulting from legal proceedings and criminal investigations. We may also disclose your personal data if strictly necessary for the prevention, detection or prosecution of fraud and other criminal acts. And we may need to disclose personal data to competent authorities to protect and defend our rights or properties, or the rights or properties of our business partners.
Third Party Service Providers: We may use third party service providers to process your personal data on our behalf and support us in providing our services. For example, we may use them to contact you or to send booking information on our behalf to the company providing the service or to manage aspects of our site, call center or marketing activities. We may also use third party service providers for market research, fraud detection and prevention services, including fraud screening services. These third parties are bound by confidentiality clauses and are not authorized to use your personal data for other purposes.
Advertising Partners: We may share your email address and other personal data with third party advertising partners, so we can ensure that you see relevant advertisements when we market our services through third party business partners. We also partner with third party advertising networks to market services on other platforms and with third party vendors who help us analyze our data. All these third parties will be bound by confidentiality agreements and will not be able to use your personal data for any other purpose. For more information on personalized ads and your choices, please read “How and why do we use these technologies?” and “It’s Your Choice: Activation and Deactivation” in our cookie statement.
Payment Service Providers and Other Financial Institutions: We also work with third party payment service providers to arrange payments or payment guarantees. If you (or the holder of the bank card used to make the reservation) request a chargeback, we may need to share certain details of the reservation with the relevant payment provider and financial institution. This may include a copy of the booking confirmation or the IP address used to make the booking. We may also share information with relevant financial institutions if we deem it necessary for fraud detection and prevention purposes. The transmission of personal data as described in this Privacy Policy may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the United Kingdom and European Union countries. Where required by UK law, we will only transfer personal data to recipients who offer an adequate level of data protection. In these situations, as may be necessary, we make contractual arrangements to ensure that your personal data is still protected in line with UK and European standards. You can ask us to see a copy of these contractual agreements using the contact details below. Unless otherwise indicated, for purposes A to E, we rely on our legitimate interest in sharing and receiving personal data. For purpose F, we rely, where applicable, on compliance with legal obligations (such as legitimate requests from law enforcement agencies). we make contractual arrangements to ensure that your personal data is still protected in line with UK and European standards. You can ask us to see a copy of these contractual agreements using the contact details below. Unless otherwise stated, for purposes A to E, we rely on our legitimate interest in sharing and receiving personal data. For purpose F, we rely, where applicable, on compliance with legal obligations (such as legitimate requests from law enforcement agencies). we make contractual arrangements to ensure that your personal data is still protected in line with UK and European standards. You can ask us to see a copy of these contractual agreements using the contact details below. Unless otherwise stated, for purposes A to E, we rely on our legitimate interest in sharing and receiving personal data. For purpose F, we rely, where applicable, on compliance with legal obligations (such as legitimate requests from law enforcement agencies).

How do we use mobile devices?

We offer free apps for a variety of mobile devices, as well as versions of our regular website that are optimized for browsing on mobile and tablet devices. They collect and process your personal data in much the same way as our other platforms and also allow you to find local rental cars based on your current location. Would you like to know more?

How do we use mobile devices?

If you accept, we can send “push” notifications directly to your mobile device, so you don’t miss important information about your booking. And, if you allow us to access your device location or contact details, we can provide extra services if you request them. Your mobile device will have instructions to allow push notifications and to give us access to this type of data. To provide you with better service and more relevant marketing, we may use something known as “cross-device tracking”. This only means that we observe how you use our platforms on more than one device: we could, for example, combine data from your mobile phone and your home computer. To ensure you find offers that may interest you in our newsletter, We review the searches you do and the services you book on multiple devices after logging into your user account. If you don’t want us to do this, please log out before browsing or unsubscribe from our newsletter. Cross-device tracking can also mean that when using one device, you may see personalized advertisements from many different companies, based on your activities on connected devices. The Network Advertising Initiative (NAI) should prevent this from happening if you opt out of the NAI behavioral advertising program (our cookie statement provides the link you need, under “It’s Your Choice: Join and Opt Out”). Note: Simply logging out of your user account will not prevent this from happening. What security and storage procedures do we put in place to safeguard your personal data? Our business systems and procedures ensure that we take all reasonable steps to protect your personal data and safeguard it from any misuse or unauthorized access, in accordance with UK and European data protection laws. We also have specific security procedures and restrictions (both technical and physical) that limit the access and use of the personal data in our possession. Only authorized personnel can access personal data and can only do so for specific and authorized reasons. We will keep your personal data for as long as we deem necessary to allow you to use our services, to provide you with our services (including maintaining your online user account (if created)), to comply with applicable laws, resolve disputes with any party and otherwise, if necessary to enable us to conduct our business, including to detect and prevent fraud or other illegal activities. Any personal data we hold will be subject to this Privacy Policy.

How do we process children’s personal data?

We do not provide services to minors under the age of 18 and reserve the right to delete any information we may receive from a minor of this age. We may receive information about children in certain situations, such as an insurance claim or a customer service dispute. If so, we will only collect and use such information with the consent of the child’s parent or guardian. How can you control the personal data you have provided to us? You have the right, subject to certain legal exceptions, to access, correct or delete any personal data we hold about you and to object to the processing of your personal data. You can use our Data Subject Access Portal to enforce any of these rights. Then, we will ask for further information to confirm your identity, to keep your information safe and we will handle your request in accordance with applicable UK data protection law. You can update or delete your user account at any time by logging into our site. When you make a reservation or request a quote, we ask you if you would like to activate the receipt of marketing emails. You can unsubscribe at any time by clicking “unsubscribe” in any of these marketing emails or by updating your email preferences in your user account. Who is responsible for the processing of personal data on our platforms? Bizz srl controls the processing of personal data on its platforms. Bizz srl is a limited liability company, established under the laws of Italy, and has offices in Via Galileo Galilei, 4 Bolzano 39100 BZ. If you have any questions, concerns, comments or complaints about our practices, or this Privacy Policy, please email info@bizzrent.com, with “Privacy” in the subject line, and we will get back to you. You can also contact your local data protection authority. When it comes to privacy, we’re always happy to talk.

Cookies

Cookie statement

We use some tracking tools, such as cookies and web beacons, on our “platforms”: websites, mobile apps, emails, text messages and social media accounts. This is to make sure our platforms are working properly and to give you an exceptional experience when you book a rental car with us. This Notice explains what those cookies and other tools do. Our privacy policies provide more details on how we protect your privacy. If you have any other questions about how we use your information, please feel free to email us at info@bizzrent.com.

What is a biscuit?

A cookie is a small text file that is placed in the browser of your device when you use a platform. Most platforms use cookies to store useful information for many different purposes. This information may include your login name, items in your cart or your preferences (for example, your preferred language and currency). This allows a platform to recognize your device and provide a better, smoother experience. Cookies can be “session cookies” or “persistent cookies”. Session cookies are automatically deleted when the device browser is closed; Persistent cookies remain in your browser until you delete them or your browser deletes them based on the duration of the cookies. Persistent cookies allow platforms to remember your preferences when you visit them again, speeding up and improving your experience of the services we offer. The “first party cookies” are cookies set by the company whose platform you are using. When we use the term, it means that Bizz srl owns cookies. “Third party cookies” are cookies set by a company that has a relationship of some kind with the platform you are using. When we use the term, it means cookies set by our affiliates and other business partners, including third party service providers and advertisers. Cookies are not spyware or adware and cannot deliver viruses or run programs on your device. To find out more about cookies, visit www.youronlinechoices. eu What is a web beacon? A web beacon is a small, single-pixel graphic image that can be sent to your computer as part of a web page request, app, advertisement, or HTML email message. Web beacons can be used for many purposes, including site traffic reporting, unique visitor counting, advertising, monitoring, reporting, and personalization. They also help us monitor our site and ensure that every page loads correctly and quickly. How and why do we use these technologies? We use these technologies to collect usage information and preferences about you over time and across different platforms. So do our business partners, including third party service providers and advertisers we work with. Some advertisements may be provided by third party online marketing and advertising companies. These companies use certain technologies to deliver advertising and marketing messages. They also use them to collect non-personally identifiable information about the ads they view, and about your visit (or use) of our platforms. They do this by placing a cookie on your computer so that it can read your IP address. We do our best to partner with third-party online marketing and advertising companies that are members of the Network Advertising Initiative (NAI) and / or the Interactive Advertising Bureau (IAB) and adhere to industry standards and codes of conduct. In Bizz srl, we use a variety of cookies to do different things: Technical cookies: to offer you intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you. We do our best to partner with third-party online marketing and advertising companies that are members of the Network Advertising Initiative (NAI) and / or the Interactive Advertising Bureau (IAB) and adhere to industry standards and codes of conduct. At Bizz srl, we use a variety of cookies to do different things: Technical cookies: to offer you intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your reservations. Technical cookies are absolutely necessary to make our platforms work properly for you. We do our best to partner with third-party online marketing and advertising companies that are members of the Network Advertising Initiative (NAI) and / or the Interactive Advertising Bureau (IAB) and adhere to industry standards and codes of conduct. At Bizz srl, we use a variety of cookies to do different things: Technical cookies: to offer you intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your reservations. Technical cookies are absolutely necessary to make our platforms work properly for you. we use a variety of cookies to do different things: Technical cookies: to provide you with intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you. we use a variety of cookies to do different things: Technical cookies: to provide you with intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you. to provide you with intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you. we use a variety of cookies to do different things: Technical cookies: to provide you with intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you. to provide you with intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you. we use a variety of cookies to do different things: Technical cookies: to provide you with intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you. Technical cookies are absolutely necessary to make our platforms work properly for you. we use a variety of cookies to do different things: Technical cookies: to provide you with intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you. Technical cookies are absolutely necessary to make our platforms work properly for you. we use a variety of cookies to do different things: Technical cookies: to provide you with intuitive platforms that work correctly and automatically adapt to you, to create your user account, to register and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you.

Functional cookies:To remember the preferences you have set when you visit our platforms, such as your preferred language and currency. They can also remember your login credentials, so you don’t have to re-enter them every time. Our platforms would continue to function without functional cookies, but the experience wouldn’t be as smooth, fast and simple. Analytical cookies: to help us improve and optimize our platforms. We (or our third party service providers) may use these to collect aggregate or segmented information about visitors, so that we can see how effective and relevant our advertisements are. This information may include which web pages and ads you have viewed that have enabled you to reach our platforms, which reference / exit pages from which you arrived and from which you started, which platform you used, how you interacted with our platform, which search criteria you used, and which emails you opened and on which you acted. We do not use this information to personally identify you. Commercial Cookies: To partner with online advertising companies to display personalized advertisements when you visit our third-party platforms and platforms. This is called “retargeting” and can be based on your browsing activities, such as what you do on our platforms or the destinations where you have searched for a car. Our business partners may also provide us with information about your browsing history to help you make sure our platforms deliver the most relevant and personalized experience. We also use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic and helps us identify slow, broken or poorly performing pages. For more information, visit www.google.co.